Get in Touch With Us

This page is for readers who want to reach the editorial team behind Non Gamstop Casinos — to flag an error in a review, ask how a bonus term actually works, query a withdrawal problem at a casino we cover, or discuss a commercial enquiry. Email is the only channel we run, and every message is read by a person.

Write to us at [email protected]. We aim to reply within two working days. We do not operate a phone line, live chat or postal address, and we cannot act as a middleman between you and a casino account.

Before you write: what we can and cannot do

We are an independent research and comparison publisher, not an operator, a regulator or an alternative dispute resolution body. Understanding that boundary saves you time.

What we can help with	What you need to take elsewhere
Explaining wagering requirements, game contribution, max bonus bets, expiry dates and cashout caps in plain terms	Releasing a bonus balance or overturning a forfeited bonus
Correcting outdated offer wording, ratings or terms on our pages	Changing a casino's own terms and conditions
Pointing you to the correct complaints route for a site we list	Adjudicating a dispute or recovering funds on your behalf
Clarifying who is regulated where, and what that means for you	Confirming a specific casino's current licence status — check the regulator's own register
Signposting GAMSTOP, GamCare and blocking software	Closing or unlocking a gambling account, or shortening a self-exclusion

The five things readers email us about most

1. Bonus terms that do not add up. Send the offer name, the casino and a screenshot or copy of the T&Cs. Most confusion comes from wagering multiples applied to bonus plus deposit rather than bonus alone, from slots contributing 100% while blackjack, roulette and baccarat contribute 10% or nothing, or from a maximum bet per spin while a bonus is active.
2. Withdrawal delays. Tell us the date you requested the payout, the method used and what verification you have completed. Almost all delays we are asked about trace back to outstanding KYC or a source-of-funds request.
3. Corrections. Offers change without notice. If a headline figure on our pages no longer matches the operator's own page, tell us which page and what you saw.
4. Payment availability in the UK. Debit card acceptance, GBP account availability and e-wallet coverage vary by site and change often. We verify what we can and say plainly when we cannot.
5. Commercial and media enquiries. Operators, affiliates and journalists should identify themselves and their organisation in the first message.

How our commercial relationships work

Some links on this site are commercial, and Non Gamstop Casinos may earn a commission if you open an account through them. That costs you nothing extra and it does not buy a position, a rating or a favourable write-up. Ranking is set editorially and commission is not a criterion. If you believe a listing reads like an advert rather than an assessment, that is a legitimate reason to email us and we will look at it.

Questions about the casinos we list

Most enquiries name one of the operators in our ranked list of non GamStop casinos. The notes below explain what each of the top-listed sites is doing and where the friction usually sits — useful context if you are about to write to us about one of them.

Betmica — the largest headline package we list

Betmica sits at the top of our table on editorial rating (10.0), largely because its advertised welcome package is the broadest on the list: 570% up to £5,700 plus 270 free spins, quoted in pounds, which matters if you want to avoid conversion costs on every deposit and withdrawal. Sterling pricing is the single most common thing readers ask us to confirm, and Betmica advertises it directly.

The limitation is proportionate to the headline. A match percentage that size is normally staged across several deposits and carries wagering on the combined bonus and deposit amount, plus a maximum stake per spin while the bonus is live and a cap on what can be converted from free spins. Treat the £5,700 as a ceiling that almost nobody reaches, not an expected value, and read the bonus terms before your first deposit rather than after.

Kikibet — a sterling-quoted alternative with a lower multiple

Kikibet (9.9) advertises 350% up to £5,555 and 300 free spins. The reason it earns a write-up here is the trade-off it represents: a smaller match percentage than Betmica but a larger free-spin allocation, again quoted in pounds. For readers whose main worry is playthrough volume rather than headline size, a 350% match is meaningfully less to clear than a 570% one on the same deposit.

Against that, free spins are usually locked to named slots, often carry their own wagering on winnings and frequently sit under a separate conversion cap. Three hundred spins at a low fixed stake is not the same as 300 spins of your choosing.

Betninja — a flat cash figure that is easier to read

Betninja (9.8) advertises £1,000 bonus and 100 free spins to all new players. It is on this page because it is the clearest offer of the group to interpret: a flat sterling ceiling with no multi-hundred-percent multiplier to decode, which is what we would point a first-time reader towards when they email us asking which offer is least likely to trip them up.

The drawback is the flip side of the same coin — the upper limit is far lower than the packages above it, and "all new players" still means the usual conditions apply: minimum qualifying deposit, wagering, expiry window and exclusion of certain payment methods in some cases. Smaller does not mean unconditional.

Others in the table

• WinnerIsland (9.8) — welcome bonus up to €1,000 plus 100 free spins. Euro-denominated, so ask about conversion on GBP deposits.
• Zombillion (9.8) — welcome pack 250% up to £4,000 plus 200 free spins, quoted in sterling.
• Smash Casino (9.7) — 600% up to €10,000 slots welcome package; slots-focused, so table games likely contribute little to wagering.
• Nightluck (9.7) — €6,400, 280 free spins and 805% advertised across a package.
• CoinPoker (9.7) — 150% up to $2,000, quoted in dollars and poker-led rather than slots-led.
• Rivo (9.7) — 1000% up to €10,000 slots package with 25% cashback, the only cashback element among the top listings.
• Daytonaspin (9.7) — 255% up to £4,500 plus 255 free spins in sterling.

Every figure above is the operator's own advertising, recorded when we last checked on 23 September 2026. Ratings are our editorial scores, not customer review averages. Terms change; verify on the operator's site before you deposit.

Money questions we can answer by email

Costs and payments generate more correspondence than anything else, so here is the ground we can usefully cover with you.

• Minimum deposits. These vary by site and sometimes by method. A welcome offer often has a higher qualifying minimum than the site's general deposit floor — check both.
• Debit cards and bank transfers. UK debit cards are the usual route; acceptance at offshore sites is not guaranteed and can change at short notice. Bank transfers tend to be slower but carry higher limits.
• E-wallets and PayPal. Wallet availability differs site by site. PayPal is rarely supported at casinos outside the Great Britain licensing regime, so do not assume it; verify before depositing.
• Cryptocurrency. Offered by some operators, including poker-led sites. Conversion and network fees apply, and value can move between deposit and withdrawal.
• Currency conversion. Where an account is held in euros or dollars, your bank or card issuer may add a conversion charge on both directions. Sterling-denominated accounts avoid this.
• Withdrawal timings and limits. Expect a review or pending period, then the payment provider's own clearing time. Daily, weekly and monthly caps are common, and jackpot wins may be paid in instalments.
• Verification. Identity documents, proof of address and, for larger sums, source-of-funds evidence are standard. Submitting these before your first withdrawal request is the simplest way to avoid a delay.

We cannot quote a specific fee or processing time for an account we do not hold. Where a figure matters to you, ask the operator's support team in writing and keep the reply.

What the sites we cover actually offer

If your question is about content rather than cash, it usually falls into one of these categories: slots, including progressive jackpots, with RTP and volatility varying widely between titles and studios; table games such as blackjack, roulette and baccarat; live dealer rooms streamed with human croupiers; and mobile play through a browser or app. Software providers differ between operators, which is why the same game is not available everywhere. We can explain how RTP and volatility interact and what game contribution means for your bonus — we cannot tell you which title will pay.

Sportsbooks and other product lines

Several operators on our list run a sportsbook alongside the casino, and readers often email asking whether the two share a balance. Frequently they do, which affects how a casino bonus interacts with sports stakes. Sportsbook features typically include pre-match and in-play markets, accumulators, bet builders, cash-out and esports, with free bets carrying minimum qualifying odds — commonly around 1.50 in decimal terms, though this varies. Free bet stakes are usually not returned with winnings. Poker, as at CoinPoker, is a separate product again with its own rake and bonus-release mechanics. Tell us which product your question concerns, because the terms rarely carry across.

Regulation, eligibility and self-exclusion

You must be 18 or over to gamble. GAMSTOP is the free self-exclusion scheme for online gambling businesses licensed by the Gambling Commission to operate in Great Britain; registration lasts six months, one year or five years and cannot be reversed before the period ends. Casinos licensed overseas — under Curaçao, for example — are outside that scheme and outside the Commission's remit, which means Great Britain's consumer protections, deposit limit rules and complaints routes do not apply. Accepting British customers is not the same as being authorised to serve them, and that distinction is worth understanding before you register anywhere.

In practice, playing at an offshore site means relying on that site's own complaints procedure and its overseas regulator rather than a UK route. If you are registered with GAMSTOP, we would encourage you to let that exclusion run and to consider blocking software on your devices. Free, confidential support is available from GamCare on 0808 8020 133, 24 hours a day. Please do not email us asking how to bypass a self-exclusion; we will not help with that, and we will reply with support information instead.

Reporting an error or a complaint about our coverage

Accuracy complaints go to the same address and are handled by the editorial team, currently led by Fraser MacLeod. Include the page, the specific claim and, where you can, a link or screenshot of the correct information. Confirmed errors are amended and the page's check date is updated. If we cannot verify a claim either way, we say so on the page rather than leaving it to stand.

Getting a useful reply

A short message with the casino name, the date, the exact offer wording and what you have already tried will get a far more specific answer than a general question. If your enquiry is urgent and financial, contact the operator's support team first and use us as a second opinion. Otherwise, take your time, and if you are still weighing options, the comparison table is the better starting point than the inbox.